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Help Desk

The OIT Help Desk is dedicated to providing prompt, courteous and effective service to the Rutgers New Brunswick/Piscataway campus and the Rutgers community. Experienced student consultants troubleshoot all aspects of supported desktop computing, seven days a week during the semester and during regular University business hours between semesters.


The OIT Computing Help Desk is located in Room 013 of the Hill Center for the Mathematical Sciences building, on Busch campus in Piscataway, NJ.


Summer Hours of Operation (Beginning 5/16/2016 - 8/20/2016):

Saturday  Closed
Sunday  Closed
Monday  8:30 AM to 6:00 PM
Tuesday 8:30 AM to 6:00 PM
Wednesday  8:30 AM to 5:00 PM
Thursday   8:30 AM to 5:00 PM
Friday  8:30 AM to 5:00 PM

Note: The Help Desk will be closed Monday May 30th 2016 for Memorial Day and Monday July 4th 2016 for the Fourth of July.

Walk In Appointments


While drop-in hours are available whenever the Help Desk is open, we strongly recommend you schedule an appointment to ensure we can address your problem in a timely manner. If you have also called the Help Desk about your issue, please include your Help Desk ticket number in the appointment details. If you do not have a ticket number, it may be helpful to call ahead so we can collect background information beforehand. 
To schedule an appointment, you can call the Help Desk (848-445-4357) or log into the link below using your Scarletmail or Google account. (To create a ScarletMail account, click here
Help Desk Appointment Calendar

NOTE: If you are scheduling an appointment to speak to full-time staff regarding a locked account or netid, you MUST select an appointment between 9:00 AM and 5:00 PM on a weekday (Monday through Friday). If you are unsure if this applies to you, call ahead to confirm. 

Computer Repair

If you are having virus problems or hardware issues, you can also contact Computer Repair located on Livingston Campus. Although this is a fee-based service, Computer repair offers a greater degree of services including data back-ups, data recovery and OS reinstalls. Computer Repair also offers warranty service for several manufacturers. For additional details and price rates, see Computer Repair's website:

Contact Information: