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Job Descriptions

MAIN | JOB DESCRIPTIONS | APPLICANT INFO | APPLICATION | TESTIMONIALS | NEWARK | CAMDEN

As an Office of Information Technology (OIT) student employee, you are the first point of contact for student, faculty, and staff computing questions. You will be applying for a consultant position in the Computer Labs or Help Desk. There are advancement opportunities during training to become a ResNet Dispatch Consultant. You may express your interest for ResNet on the application.

 

Computer Lab Consultant

OIT maintains a network of 16 computer labs located across the New Brunswick/Piscataway campuses. Each lab is staffed with student consultants who perform a number of tasks both to assist patrons and to maintain the daily operation of the lab.

This position offers many opportunities for advancement. A Lab Consultant may pursue promotion positions as Applications Support consultant, Residential Networking (ResNet) dispatch consultant, Network Support consultant, or even a student supervisor.

 

Expectations and Responsibilities Requirements
  • Providing courteous phone and in-person computing-related support services to the University community
  • Arriving promptly and working scheduled hours
  • Desktop troubleshooting for lab computers
  • Maintaining printers (changing toners and filling paper)
  • Keeping hourly statistics of lab usage
  • Diagnosing and reporting down machines to supervisors
  • Reporting power outages and other issues
  • General lab maintenance
  • Great customer service skills
  • Basic knowledge of lab software such as MS Office, web browsers, and Adobe software
  • Basic knowledge of lab operating systems (Windows, Mac OSX)
  • Good troubleshooting and analytical skills
  • Ability to follow instructions well
  • Good interpersonal skills and a willingness to learn and help
  • Successful completion of a training program

 

Help Desk Consultant  

The OIT Help Desk, located in Hill Center 013, upholds the highest standard of service to University computer users via 848-445-HELP (4357) and the help@systems support facilities. The Help Desk is charged with effectively resolving or referring computer-related problems, and ensuring the best possible service to the Rutgers community.

This position offers many opportunities for advancement. A Help Desk Consultant may pursue promotion positions as an Applications Support consultant, Residential Networking (ResNet) dispatch consultant, Network Support consultant, or even a student supervisor. 

 

Expectations and Responsibilities Requirements
  • Providing top-notch phone and in-person computing-related support services to the University community.
  • Arriving promptly and working scheduled hours
  • Assisting with projects or other duties at the discretion of the Supervisor on duty
  • Working well in a team and dealing with new and unusual situations effectively, with guidance
  • Participating in ongoing training to learn more about the systems and software and keeping up-to-date via e-mail, web sites and other resources
     

 

  • Great customer service skills
  • Strong communication skills
  • Effective time management skills
  • Willingness to expand existing customer service and technical skills
  • Good troubleshooting and analytical skills
  • Working well in a team and dealing with new and unusual situations effectively, with guidance
  • Ability to follow instructions well
  • Successful completion of training program
  • Networking hardware and UNIX knowledge a plus 

 

Residential Networking (ResNet) Consultant  

ResNet dispatch provides on-site support for users living in university housing and patrons walking into the computer labs with their own devices. ResNet dispatch consultants must possess a wide range of skills, including network troubleshooting for PCs, Macs, and mobile devices as well as virus troubleshooting. Consultants from the Computer Labs and the Help Desk are eligible to apply and train for ResNet dispatch positions. Dispatch consultants are required to work in the labs. ResNet dispatch consultants are responsible for completing the ResNet dispatch training program, attending continual advanced trainings and must have the ability and willingness to learn independently.